Dear BT I can’t say I’ve ever trusted your brand nor had any respect for it. Let’s face it, I had no choice but to use you a few years ago when you had the monopoly. Now you don’t. Let me explain why I’ve voted with my feet and how you have helped me leave [...]
Amidst the mobile phone hacking blame-game, how many of you understand how this hacking took/takes place? Don’t for a minute think the hacking procedure is an elaborate thing. “Hacking” makes you think of a Bletchley styled operation: a technical and deliberate science. Sorry to disappoint you. It is far simpler than that. A few years back [...]
Dear John I have always loved and respected your John Lewis brand. In the past its commitment to customer service has always magnetised me. We had our wedding list at yours. We decked all our halls with John Lewis bought regalia when our children were born. You always gave me the benefit of the doubt [...]
I’ve just returned to the UK shores having flown to South Africa with British Airways who I’ve loyally followed for many years. Not only am I an insecure BA passenger as a result of its industrial action, but worse still, exposure to their shoddy systems has left me firmly resolved to *never* fly BA again. [...]